Frequently Asked Questions

If you have any other questions about your candle or crystals please use the form on the contact page.

Why is the first burn so important?

Candles have a memory and to create the memory the first burn must be to the sides of the glass until all the wax on top is melted. This can take 2-4 hours depending on the size of the candle.

The wick is mushrooming?

Always trim wick to 5mm before each burn and do not burn for longer than 4 hours. If the wick does start to mushroom, put out the candle and allow the wax to cool, trim the wick and remove any excess and relight.

The candle is not burning evenly?

The first burn must have burnt to the edge. Always make sure the wick is centred when you put it out. Always burn the candle on a flat surface. Rotate the candle if necessary.

What is the best way to light my candle?

The safest way to light a candle is to use a long barrel gas lighter. Matches can break and leave dangerous particles in the wax.

Can I re-use my candle glass?

Yes you can re-use your glass candle jar. To clean the jar fill it with boiling water and leave to set, any wax will rise to the top allowing it to be easily removed. Wash your jar with soapy water.

The wax is drowning the wick?

It could be because the candle had not been burnt for long enough. It is important that the candle burns until the wax melts to the edge of the glass every time it is lit. This will ensure the maximum burn. This generally takes 1-4 hours.

The wick is smoking?

There are two main reasons a candle will smoke, either it is in a draught or the wick is too long. Always make sure the wick is trimmed back to 5mm.

Why is there black residue around the rim?

Before lighting your candle and in between using, ensure the wick is no longer than 5mm, untrimmed wicks will cause smoke and can darken the inside of your glass. If there is black residue dampen a paper towel and wipe clean.

Care, safety, cleaning and burning tips

To get the maximum burn time from your candle always follow the care and safety tips.

  • Never leave a burning candle unattended.
  • Keep out of reach of children and pets.
  • Ensure your candle is on a heat safe surface.
  • Do not move or touch your candle while it is lit.
  • Do not burn near flammable materials.
  • Ensure candle is in a ventilated area.
  • Avoid exposure to drafts.